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Commonly asked questions
Why is my account suspended?
How does the Boost and Streak work?
How do I check my Ledger and see my activity history?
Why am I not receiving surveys?
How long does it take to receive my reward claim?
Account
How do I verify my account?
Can I change/reset my password?
Can I edit my personal details?
How do I change my email address?
Why is my account suspended?
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Activities
What are hot topics and quizzes?
How does the Boost and Streak work?
Why are there two different figures displayed for my points?
How do I check my Ledger and see my activity history?
What are Attention Check Questions in the surveys?
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Donations
How are the donations made to the charity partner?
Why have my points not been deducted after submitting a claim?
Technical Issues
Why is my app crashing?
Why can’t I download the Milieu Surveys app onto my device?
Rewards & Referrals
How to redeem a reward?
How long does it take to receive my reward claim?
How do I activate my reward?
Why have my points been refunded after I have submitted a claim?
Can I change my reward details after submitting it?
View all (6)
How does Refer a Friend work?
Where can I find my Referral details?
